Returns & Refund Policy

15 day return policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need your order details or proof of purchase.

How to return/exchange an item

To return an item, please fill in the returns form that came with your order and include it with the goods, please also include as much info as you can - we can look-up your details from your order number. If you are exchanging a size, please include the size you would like to change to. Please note that returned products need to be in an unused and re-sellable condition and in the original packaging.

Post your return to:

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Please state clearly in the returns form the full product name, colour and size you require in exchange of the item you are returning.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shop@cerberus-strength.com.

Warranty Information

STANDARD CERBERUS STRENGTH WARRANTY
Cerberus Strength products come with a 1-year warranty on all other products (excluding all apparel and consumables) from the date of purchase against defects which are due to defective workmanship. It does not cover any cosmetic flaws/defects which do not in any way affect the functional use of the products. The warranty is non-transferable and any returns must be sent back to us at the customer’s expense. Upon receipt, we will inspect and confirm receipt of the item, after inspection if a replacement is granted, we will send out a replacement at our cost. The 1-year warranty excludes all apparel and consumables.

30-DAY WARRANTY CONSUMABLES
Consumables (tacky, tacky remover, grip spray, liquid and block chalks, all smelling salts and supplements) come with a 30-day warranty only from the date of purchase.

BAR WARRANTY & GUIDELINE FOR USE
Any usage out with recommendations and guidelines stated below voids any warranties. If looked after and cared for properly, bars can last a lifetime. Improper and incorrect use of bars will cause damage no matter how well made and expensive they are.
(i) Gym lifts which may cause damage and bend bars should be avoided at all costs. It is not recommended to use any bar for rack pulls.
(ii) Bars should not be dropped onto safety guards as this has the same effect as rack pulls. For your own safety, human spotters are always recommended, this will also help avoid bars being dropped from a height. Dropped bars voids all warranties and any cosmetic blemishes or rust are also not covered by the warranty. Rusts develops overtime due to atmosphere, storage, maintenance and use of the equipment.
(iii) Using full rubber bumper plates and proper rubber gym matting for overhead work and jerks is advised. Bars are not designed to be dropped from height, as the bolts and sleeves will most likely become loose and bend the shaft. Cast iron plates should never be used for overhead lifts as dropping a bar from any height with cast iron plates on will cause the bar to bend.
(iv) Bars used in a commercial gym environment may need to be replaced regularly as bars are more susceptible to damage and deterioration due to the amount of usage and how it is being used and cared for by gym users.
(v) 3-year performance warranty on Cerberus Strength bars. This warranty covers against bending of the shaft. Sleeves are covered for a 3-year period. Bars will be returned at the customers expense, and will be replaced upon receipt. Warranty is valid with an order number or receipt for the purchasing customer only and is non-transferable. They are covered for damage during what is considered ‘normal’ usage and within guidelines.
(vi) Bars should not be dropped while deadlifting, and doing so will void any warranty. Bars should not be left loaded with plates, however small or light for any length of time. Bars are replaced a maximum of one time, if a replacement is issued or credit is given, it will void any further warranties on the item, or any items purchased using the credit. Cosmetic issues are not covered.

CERBERUS BASIC BUMPER PLATE WARRANTY

Cerberus Basic Bumper Plates & Rubber Crumb Bumper Plates come with a 1-year warranty from date of purchase against splitting or cracking of the plates. This does not include loosening of the bushings, 5kg or 50kg bumper plates, or any of the other styles of plates which we sell. It does not cover cosmetic flaws or defects which do not in any way affect the use of plates. Upon manufacturing, there are often seams or seal marks which are normal and do not affect the plates. Smaller width plates e.g the 5kg should never be loaded on the bar by themselves and dumped or dropped. They should never be the load bearing plate (the plate that is touching the floor by itself) when used in conjunction with other plates. To qualify for warranty, bumper plates must be used on rubber matting at least 18mm thick and not a harder style matting. The warranty is non-transferable and any returns must be sent back to us at the customer’s expense. Upon receipt, we will send out replacements at our cost. Bumper plates will be replaced a maximum of one time, if a replacement is issued, it will void any further warranties on the item/plate. Outdoor usage voids warranty.

CERBERUS INFINITY LEVER BUCKLE

CERBERUS Infinity Lever Buckle comes with a lifetime warranty. Warranty is valid with an order number/ proof of purchase and is non-transferable and these would be returned at the customer’s expense.

The warranty excludes normal wear and tear (i.e., hinges) and cosmetic issues are not covered, and we reserve the right to investigate the product before repairing/replacing it.

Note that it can take up to 7 working days from receipt of the product to issue any replacements. Upon issue of one replacement, any further claims/warranty is voided.